COMPREHENSIVE RETURN & REFUND POLICY

Last Updated: May 15, 2026

At our company, we are committed to engineering and delivering top-tier boat trailers, marine equipment, and towing accessories. We understand that purchasing a boat trailer whether custom-fabricated or factory-assembled is a major investment. Because these products involve high-capacity heavy freight, specialized transport logistics, and regulatory vehicle titling requirements, our return and refund guidelines are structured to protect both the buyer and the integrity of our equipment.

Please read this policy thoroughly prior to completing your purchase. Completing an order with us indicates your full acceptance of the terms outlined below.

1. Boat Trailers (Vehicles & Heavy Freight Units)

Due to vehicle registration laws, legal ownership transfers, and the physical footprint of heavy freight transport, complete boat trailers are subject to strict return conditions.

A. Non-Returnable Status Conditions

A boat trailer becomes permanently non-returnable, non-refundable, and non-exchangeable under any of the following circumstances:

• Titling & Registration: The trailer has been titled, registered, or assigned a Manufacturer’s Statement of Origin (MSO) / Certificate of Origin in any state, province, or country.

• Water Immersion: The trailer, axles, bunks, or rollers have been backed down a ramp or immersed in fresh, brackish, or salt water.

• Road Usage: The trailer has logged road miles beyond the initial transit distance from our distribution point to your delivery address.

• Modifications: Any aftermarket alterations, welding, drill holes, frame adjustments, or third-party electrical additions have been made to the unit.

B. Eligible Returns for Unregistered Trailers

If you take delivery of a standard, stock trailer and determine it does not suit your application, you may request a return within 14 calendar days of delivery, provided all the following criteria are met:

1. The trailer remains completely unregistered with no MSO/title documentation executed in your name.

2. The trailer is in brand-new, pristine condition with zero road wear, scratches, or component damage.

3. The trailer has been stored indoors or under a weatherproof cover since delivery.

C. Restocking Fees & Freight Deductions for Trailer Returns

Approved returns on complete trailers are subject to mandatory financial deductions to cover processing, structural reinspections, and titling updates:

• Restocking Fee: A mandatory 15% restocking fee is applied to the gross purchase price of the trailer.

• Original Freight Charges: Initial shipping and freight fees paid at checkout are strictly non-refundable.

• Return Transport Costs: The customer is solely responsible for arranging, securing, and paying for professional flatbed or transport delivery back to our designated warehouse facility. We do not provide pickup services for returned trailers.

2. Parts, Accessories & Marine Components

Standard inventory items—such as trailer winches, bunk boards, keel rollers, LED lighting kits, wiring harnesses, brake controllers, hubs, bearings, and hitch couplers—are eligible for return under our standard parts guidelines.

A. Return Window & Eligibility

• You may return unused parts and accessories within 30 calendar days of the delivery date.

• Items must be in their original, undamaged factory packaging, complete with all hardware, brackets, instruction manuals, and warranty registration cards.

• Items showing sign of wear, tool marks on mounting hardware, cut wiring, or grease contamination from bearing installations will be rejected and returned to the customer at their expense.

B. Non-Returnable Parts & Custom Modifications

The following categories of merchandise are strictly non-returnable:

• Custom Builds & Special Orders: Custom-welded aluminum or galvanized frames, custom-built axles cut to non-standard track widths, and custom bunks fabricated to specific hull dimensions.

• Electrical Components: Open or installed wiring kits, tail light assemblies, side markers, or electric-over-hydraulic actuators that show evidence of power connection or wire splicing.

• Clearance & Final Sale Items: Products purchased from our clearance section, factory seconds, or items marked “Final Sale” at checkout.

3. Freight Damage, Missing Items & Delivery Inspection

Because boat trailers and heavy parts travel via commercial LTL (Less-Than-Truckload) freight or flatbed carriers, physical damage during transit can occur. Protecting your right to a replacement or refund requires strict adherence to inspection protocols upon arrival.

A. Inspection Duty on Delivery

Before signing the freight carrier’s Bill of Lading (BOL) or delivery receipt, you are required to perform a thorough visual inspection of the shipment:

1. Inspect the frame structural welds, winch post, tongue assembly, axles, fenders, and tail light assemblies for scratches, dents, or bending.

2. Verify that all boxed parts, hardware packages, and accessory crates listed on the packing slip are physically present.

B. Documenting Transit Damage

• If damage is visible: You must write a detailed description of the damage directly on the driver’s Bill of Lading (BOL) (e.g., “Right side fender crushed, main frame rail scratched to bare metal”). Take high-resolution photos of the damage while the cargo is still on the delivery vehicle.

• If items are missing: Clearly write “Missing [X] boxes/components” on the BOL before signing.

• Reporting Timeframe: You must submit your freight claim and photos to our customer service department within 48 hours of delivery.

CRITICAL WARNING: Signing the carrier’s Bill of Lading without noting damage or missing items constitutes legal confirmation that the cargo was received in perfect condition. Doing so waives our ability to file a claim with the shipping company and may invalidate your eligibility for a refund or free replacement parts.

4. Refund Processing & Payment Timelines

Once an authorized return arrives at our distribution center, it undergoes a mandatory technical inspection by our quality control team.

Note: Depending on your banking institution, it may take an additional 2–5 business billing cycles for credited funds to reflect on your official account statement.

5. Step-by-Step Return Authorization Instructions

Do not ship items or trailers back to our facilities without prior written authorization. Unsolicited returns will be refused at our receiving gates and sent back at the sender’s expense.

To initiate a return request correctly, follow these steps:

1. Submit Request: Contact our support team via email at returns@yourdomain.com or call our toll-free support line.

2. Provide Documentation: Include your original Order Number, full name, phone number, a detailed explanation for the return, and clear photos of the item in its current condition.

3. Receive RMA & Return Label: If approved, our team will issue a Return Merchandise Authorization (RMA) number alongside specific shipping instructions and designated return warehouse address.

4. Package Securely: Write the RMA number clearly on the exterior of the return box. For parcel items, include a printout of your original order confirmation inside the package.

5. Dispatch & Track: Hand over the package to the designated carrier and email the tracking number to our support team to monitor transit progress.

6. Contact Information

For inquiries regarding this policy, freight damage claims, or to check on the status of an ongoing return, please reach out to our support department:

• Returns Department Email: returns@nextstoptrailers.com

• Customer Support Line: 1-800-XXX-XXXX

• Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (EST)

• Corporate Address: [Insert Corporate Address]